This Service Partner Privacy Policy explains how Quiker.my collects, uses, stores, processes, and protects information belonging to service providers, technicians, freelancers, contractors, workers, vendors, and partner companies registered on the Quiker.my platform. By registering or using Quiker.my as a service provider, you agree to this Privacy Policy.
1. Information We Collect
Quiker.my may collect provider information including but not limited to:
Personal Information
- Full name
- IC/Passport number
- Profile photo/selfie
- Gender
- Date of birth
- Mobile number
- Email address
- Residential / business address
Business Information
- Company name
- SSM registration details
- Business license
- Tax-related information
- Service categories
Financial Information
- Bank account details
- Wallet transactions
- Payment history
- Payout history
- Commission records
Service & Platform Info
- Booking history
- Customer ratings & reviews
- Job completion records
- OTP verification logs
- Uploaded photos/videos
- GPS/location data
- Device & app usage info
2. How We Use Provider Information
Quiker.my may use provider information for:
- Account registration and verification
- Booking assignment and dispatch
- Customer-provider communication
- Payment and payout processing
- Fraud prevention and security monitoring
- Platform operation and improvement
- Customer support and dispute resolution
- Compliance with legal obligations
- Promotional campaigns and service optimization
3. Provider Verification & Compliance
Providers may be required to submit identification and verification documents for:
- Safety purposes
- Fraud prevention
- Legal compliance
- Payment verification
- Trust and quality assurance
Failure to provide requested documents may result in account restrictions or suspension.
4. Sharing of Information
Quiker.my may share limited provider information with:
- Customers for booking fulfillment
- Payment gateway providers
- Banking institutions
- Government or legal authorities when required by law
- Third-party verification or technology service providers
Quiker.my does not sell provider personal information to third parties.
5. GPS & Location Data
Quiker.my may collect real-time or background location data to:
- Assign nearby jobs
- Enable live tracking
- Improve dispatch accuracy
- Verify service completion
- Prevent fraud or fake bookings
Location tracking may continue while using the provider application.
6. Camera, Media & Document Access
The Quiker.my provider app may request access to:
Access Requested
- Camera
- Photo gallery
- File storage
- Documents
This access is used for:
- Profile verification
- Uploading work evidence
- OTP/job completion proof
- Customer dispute handling
7. Communication Monitoring
Quiker.my may monitor or store communication between providers and customers for:
- Safety
- Fraud prevention
- Quality assurance
- Dispute resolution
- Customer support
8. Data Storage & Security
Quiker.my takes reasonable technical and administrative measures to protect provider information from:
- Unauthorized access
- Misuse
- Loss
- Data leakage
- Fraudulent activity
However, no digital platform can guarantee complete security.
9. Retention of Information
Provider information may be retained:
- During active account usage
- For legal or compliance requirements
- For dispute or fraud investigation
- For financial and accounting records
Quiker.my may retain certain information even after account closure if required by law or operational necessity.
10. Provider Responsibilities
Providers are responsible for:
- Maintaining account confidentiality
- Protecting login credentials
- Providing accurate information
- Updating outdated details
- Preventing unauthorized account access
11. Third-Party Services
Quiker.my may use third-party services including:
- Payment gateways
- Cloud hosting providers
- Analytics services
- SMS/notification providers
- Google Firebase or similar technologies
Such services may process data according to their own privacy policies.
12. Cookies & Device Technologies
Quiker.my may use:
- Cookies
- Device identifiers
- Analytics tools
- Session tracking technologies
to improve application performance and user experience.
13. Account Suspension or Termination
Quiker.my may suspend or terminate provider accounts for:
- Fraud
- Fake information
- Policy violations
- Illegal activities
- Security concerns
Relevant information may be retained for investigation or legal compliance.
14. Policy Updates
Quiker.my may modify this Privacy Policy at any time without prior notice. Updated versions will be published on the platform. Continued use of the platform means acceptance of revised policies.
By registering as a service partner on Quiker.my, you acknowledge that you have read, understood, and agreed to this Privacy Policy.